“The market is constantly evolving”

Our main goal is to support Luxembourg society in the fields of energy transition and climate protection. We provide information about energy consumption, the promotion of renewable energies, sustainable housing, electromobility, the management of natural resources, and the introduction of a circular economy. The focus is on the aspects that are relevant to implementing such projects. We also explain legal obligations and inform the public about state subsidy programmes such as the Klimabonus, with the aim of encouraging more people and investments to engage in these projects. Throughout, we place great emphasis on project quality.

Originally, our goal was mainly to assist consumers with energy efficiency and renewable energy. These topics remain relevant today, but the focus has shifted more towards energy renovation and everyday energy-saving measures. Over time, we have also seen the introduction of the first subsidy programmes as well as new regulations to be observed in new construction projects.

Private consumers continue to form the foundation of our work. However, the range of topics has become much broader — for example, electromobility has been a focus since 2017.
Through the programmes Pacte Climat and Pacte Nature, we collaborate with municipalities; through Klimapakt fir Betriber, we work with companies, as well as with political decision-makers, ministries, and other institutions.

In recent years, photovoltaics have become a central topic — not only because of generous subsidies, but also due to the great potential of solar energy: everyone can produce their own electricity and reduce their energy costs. The impact of these projects is direct and visible. Other measures aimed at increasing self-consumption build on this — such as electromobility, the installation of heat pumps, or other decarbonization efforts. Another major topic is energy renovation, with all the questions it raises.

Since the energy crisis, interest in energy costs has risen sharply. Consumers want to understand how the energy system works, where energy comes from, and above all, why prices are increasing. Many are interested in ways to directly reduce their costs by actively participating in the energy transition: How can I lower my electricity bill by changing my habits or lifestyle to improve energy efficiency? This also applies to photovoltaics. People quickly understood that they can reduce their dependence on the electricity grid through self-consumption. This represents an important paradigm shift: more and more people are realizing the benefits of the energy transition. By decarbonizing their homes — through a combination of solar panels, electric vehicles, and heat pumps — households can become more energy-resilient.

We have been working on electromobility for eight years now. We always view a home as a whole system. The key aspects are: the building envelope (energy efficiency), heating with a heat pump, and power generation through solar panels. Electromobility — the electric car — is now part of this equation and completes the household’s decarbonization process. We aim to highlight the advantages of electromobility based on facts and to support different target groups when it comes to charging solutions — whether at home, at work, or in public spaces. This includes choosing charging stations, connecting them to solar systems, and managing energy flows intelligently within buildings.

In 2019, we received around 6,000 inquiries. In 2024, there were more than 16,000 — a significant increase, especially in the past five years. Of these 16,000 inquiries, about 3,500 involved on-site home visits, where we offer free and neutral basic advice. The remaining requests are handled by our hotline, which is available to the general public. We also take part in fairs and various events.

Our team currently consists of around 50 employees. When I started at myenergy eleven years ago, we were about 15. So staffing has grown significantly. Successive governments have generally shown strong commitment to our mission — not only by financially supporting our organisation but also by promoting programmes such as the Klimabonus system.

Yes. The nature of the questions has changed. In our early years, we mainly heard from “pioneers” — people who were already interested in the subject and wanted technical details.
In recent years, however, people from all sectors of society have been contacting us. They don’t necessarily want to understand the technology in depth — they seek guidance and confidence for their investment decisions. We have adapted our counselling approach accordingly to make everything as clear and understandable as possible.

We have also expanded our work in this area, notably with the Klimapakt fir Betriber programme, developed in collaboration with Luxinnovation. Our aim is to help SMEs advance in the energy transition and decarbonization. This is important because when companies begin addressing these issues, it shows that the measures also make economic sense. We’re advancing the energy transition for future generations, for the protection of the planet and the climate, but also to foster new economic opportunities. I’m convinced this positive dynamic will continue. By making the energy transition more concrete and structured, we strengthen companies’ resilience and competitiveness, and support their efforts toward a more sustainable future. In the current geopolitical context, and given the need to adapt to climate change, every society should invest in such solutions.

The most important factor is size. Most people today design their system based on self-consumption profitability — the goal is to use as much electricity from one’s own roof as possible. However, if the system’s size doesn’t match actual needs, it may not be as profitable as expected. During planning, one must ask: What will I combine this PV system with?
For example, the system doesn’t need to be large if there’s no heat pump or electric car — only regular household appliances. But if electricity is also needed for heating, EV charging, or battery storage, the system must be significantly larger. We are currently developing a simulator in Luxembourg that will, starting next year, allow users to experiment with different parameters to assess their home’s potential and create a link between photovoltaics and other decarbonization measures.

The market is booming. Many new companies have entered the Luxembourg market in recent years — which is positive, given the strong demand. However, consumers should take their time choosing a contractor and request two or three quotes, especially for complex projects involving a heat pump and battery storage. To get the best deal, it’s important to compare offers. The government intends to continue co-financing projects, so there is no rush. As announced, a pre-financing system will be introduced, allowing consumers to access subsidies upfront without having to advance the funds and wait for reimbursement.

The development over the past ten years has been very positive. Our themes are having a real impact on society, and interest among various stakeholders continues to grow.

We want to reach as broad an audience as possible — households, businesses, municipalities, and other stakeholders — while keeping in mind the importance of a just energy transition. We want to ensure that not only those with sufficient resources receive support, but also those in more difficult economic situations. We must find ways to include them in the transition so that they too can realise their projects.